Retail Excluding Concession Fit Out

Capabilities in this Topic

• Construction
• Design
• Equipment Supply
• Operation
• Strategic Advice
List
Map

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• Arcadis

  80 Fenchurch Street, LONDON, EC3M 4BY, +44 (0) 20 7812 2000

  Arcadis is the leading global natural and built asset design and consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. Arcadis differentiates itself through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. Our experience of working in complex airport environments around the world gives us knowledge and insight into the unique challenges faced by the aviation industry. Our global team offers a complete aviation service from planning through to construction in live operations. We maximize the potential of the airport by creating outcomes-focused strategies, ensuring the business is aligned with continuously changing aviation environments.

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• Arup

  8 Fitzroy Street, LONDON, W1T 4BJ, +44 (0)20 7636 1531

  Aviation businesses must balance demand and global growth with the need to decarbonise, become more energy and operationally efficient and address climate change. Arup helps clients across the industry to understand how to make their operations and services more sustainable, efficient and resilient, designing for lower energy use and operating costs at the same time. We are working with our aviation clients to help them rethink their business models and operations to maximise social value, ensure supply chains are resilient, develop circular business models, reduce emissions, generate electricity, harvest water and eliminate waste. 

   

  Arup is the creative force behind many of the world’s most innovative and sustainable building, transport and civil engineering projects and design technologies. We offer a broad range of professional services that combine to make a real difference to our clients and the communities in which we work.

   

  We have advised the majority of the world’s leading airports and are recognised globally as a leader in airport masterplanning, delivering airport terminal and support facility designs and specialist aviation services.

   

  We support operators, owners, investors and users to develop safe, secure and sustainable solutions that deliver customer service excellence on a sound commercial basis. We add value to our clients’ business through close stakeholder collaboration and draw on in-depth knowledge to deliver robust, resilient and efficient solutions.

   

  Arup has been involved in aviation development for over 60 years, with experience gained through a wide range of assignments at more than 100 airports worldwide.  Dedicated to sustainable development, the firm is a collective of 16,000 planners, designers, engineers and business advisors working across 140 countries. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology and rigour to shape a better world.  Through strong internal networks we benchmark and share the learning from our global aviation and other sector experience to deliver better solutions for our clients by balancing the needs of people, processes, technology and environment.

• Balfour Beatty Civil Engineering Limited

  5 Churchill Place, Canary Wharf, London, E14 5HU, 0207 7216 6800

  Balfour Beatty is a leading international infrastructure group. With 26,000 employees across the UK, US and Hong Kong, we're leading the transformation of our industry to meet the challenges of the future.

  Trusted by our customers to deliver sustainable solutions and strengthen communities, we finance, develop, build, maintain and operate the increasingly complex and critical infrastructure that supports national economies and deliver projects at the heart of the local communities.

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• Benoy

  Benoy, 1 Monkwell Square, London, EC2Y 5BL, 020 7726 8999

  Benoy is a global family of design specialists committed to delivering world-class solutions for the built environment.  Focusing on architecture, masterplanning and interior design, Benoy works with clients to create iconic destinations that strengthen communities and deliver lasting economic value.

  Unconstrained by sectors or building formats, Benoy’s people focus on agile, flexible and experiential design. Using a balance of creative vision and commercial viability to solve problems and unlock potential, they believe that when design solutions are culturally relevant, human-centric and sustainable, they enhance social wellbeing and stimulateeconomic prosperity.

• Chapman Taylor LLP

  10 Eastbourne Terrace, LONDON, W2 6LG, +44 (0)20 7371 3000

  A global leader in the design of creative and successful places and spaces. Chapman Taylor is a multi-award winning international practice of architects, masterplanners and interior designers. With experience in every major industry sector, we specialise in Retail, Leisure, Hospitality, Residential, and Office design, in particular, the combination of these uses into large scale mixed-use environments. Our 19 regional design studios across Asia, Central & South America, Europe, and the Middle East, work as a collaborative and cohesive group, pooling skills and resources where appropriate to deliver world-class design solutions. We differentiate ourselves from our competitors through the experience our people who deliver world-beating, award winning, creative and successful buildings and environments that stand the test of time.

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• Costain

  Seventh Floor, 70 St Mary Axe, EC3A 8BE, +44 (0)7824 303374

  Costain helps to improve people’s lives by creating connected, sustainable infrastructure that enables people and the planet to thrive. We shape, create, and deliver pioneering solutions that transform the performance of the infrastructure ecosystem across the UK’s transportation, energy, water, defence and nuclear markets. 

  We are organised around our customers, anticipating and solving their challenges and helping to improve performance. By bringing together our unique mix of  consulting, digital and construction experts, we engineer and deliver sustainable, efficient, and practical solutions.

   We help to safeguard security, increase capacity, improve customer service and drive efficiency in our customers' infrastructure programmes.  We deliver a range of services across the whole project lifecycle, including strategic advice and feasibility studies, concept design, planning and legal approvals (such as DCO), detailed design, asset optimisation, technology integration and the construction of complex major projects.

   

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• CPC Project Services Limited

  100 Wood Street, London, EC2V 7AN, +44 (0)20 7539 4750

  CPC is an independent, result-driven project and cost management consultancy.  With over 30 years' experience in the transport industry, providing technical advisory and project consultancy services to support strategic, infrastructure and capital development programmes. 

  We complement these with management consultancy and change services to transform business performance and organisational structures building robust governance, eliminating waste and realising efficiencies.

  CPC is owned by its employees through an Employee Ownership Trust (EOT), and has a network of eight office hubs across the UK and Ireland, and over 300 employees.  In 2023, CPC was recognised as APM’s SME of the Year and Building Magazine’s Construction Consultancy of the Year (over 100 staff).

  CPC are actively engaged with Heathrow, Gatwick, Luton, Stansted, and Leeds Airports as well as TfL, Heathrow Express and Manchester Airports Group.

• Fado

  Stobbs House, St. Chad's Place, London, WC1X 9HH, 07919374236

  We are Fado. Repurposing, Refurbishment and Interiors Specialists whose work is driven by collaboration and creativity. As a partnership with Farrans Construction and Dowds Group, this provides us with the financial strength to tackle any project and confidence for our clients that we will deliver. 

  We create innovative spaces across multiple sectors including the Aviation, Hospitality. Commercial, Healthcare and Education sectors.

  We approach every project with enthusiasm and energy, knowing that the best ideas are still to come. With offices in London, Stansted, Warrington and Northern Ireland we support clients nationwide.

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• Farrans Construction

  Endeavour House, Coopers End Road, Stansted, CM24 1AL, +44 (0) 1763 850600

  Farrans Construction is a UK Building & Civil Engineering company, with a long history of delivery projects within the aviation sector.

  We have more than 650 people operating from offices in London, Belfast, Edinburgh and Leeds, with further site bases which connect our network.

  Through intelligent, high-quality engineering and construction solutions, we solve complex problems for our clients.

  Our team specialises in three core sectors: Aviation & Transport, Commercial & Industrial, Public Services.

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• Fujitsu

  7th Floor, The Lantern, 75 Hampstead Rd, London, NW1 2PL, +44 843 354 5555

  Fujitsu is a leading global technology company focusing on business-to-business (B2B) solutions. Fujitsu's commitment to innovation/services and its proven track record in delivering impactful solutions make it the ideal partner for aviation industry seeking to navigate the complexities of the digital era and shape the future of flight.

  Established in 1935 and headquarter in Kawasaki, Japan Fujitsu is renowned as one of the largest service providers, offering a comprehensive range of technology products, solutions, and services. With a declared purpose of ‘making the world more sustainable by building trust in society through innovation’ Fujitsu’s portfolio supports a large array of business problems and solutions in the dynamic landscape of the technology industry. Fujitsu, empowers aviation organisations to thrive in the digital age. Fujitsu, a global technology leader, empowers aviation organisations to thrive in the digital age. By converging cutting-edge technologies like 5G/6G, Quantum Computing, and AI, Fujitsu delivers transformative solutions that enhance operational efficiency, elevate passenger experiences, and strengthen security. With deep industry expertise and a comprehensive suite of capabilities, Fujitsu's Aviation team acts as an end-to-end partner. From strategic consulting and cybersecurity to network design and systems integration, Fujitsu guides clients through their digital transformation journey. By leveraging Fujitsu's expertise, aviation organizations can optimize processes, unlock new possibilities, and achieve sustainable growth.

  By leveraging Fujitsu's expertise to increase digital posture, aviation organizations can optimize processes, unlock new possibilities, and achieve sustainable growth. The Aviation team acts as an end-to-end partner. From strategic consulting and cybersecurity to network design and systems integration, Fujitsu guides clients through their digital transformation journey. By leveraging Fujitsu's expertise, aviation organizations can optimize processes, unlock new possibilities, and achieve sustainable growth.

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• Gardiner & Theobald

  10 South Crescent, LONDON, WC1E 7BD, +44 (0)20 7209 3000

  Gardiner & Theobald LLP is an independent construction and property consultancy working across all built environment sectors. Our approach focuses on building strong relationships, understanding requirements, and providing professional advice to secure optimal client outcomes. Our team has significant experience in service areas across a range of airports, aviation clients, and project types including; Business Case Development, Supply Market Management, Procurement, Commercial, Cost and Contract Management, Portfolio, Programme and Project Management (P3M), and Programme Management Office (PMO), Due Diligence and Independent Assurance. We provide these services to a wide range of aviation facilities including baggage and cargo handling systems, runway and apron works, terminal buildings, M&E specialist systems, and operational and maintenance facilities. We also support airports by reviewing their investment strategies and have the capacity to follow on into delivery when required.

• Gensler Europe Limited

  Thomas More Square, London, E1W 1YW, +44 (0) 207 073 9600

  With over 6,700 professionals, in 52 global locations for 54 years, Gensler provides planning, landscape, architecture, design and strategic consulting services to clients worldwide.

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• ICF

  62 Threadneedle Street, London, EC2R 8HP, +44 (0)7802887844

  ICF is a leading global strategic and technical advisory consulting firm with 10,000 staff, including 100 aviation experts.  We offer specialised practice areas in airports, airlines/MRO, aviation finance and tourism, with cross-cutting expertise in sustainability and digital transformation. Our clients include Governments, airports, airlines, trade organisations, investors, and finance providers.   We help them to manage assets, achieve more efficient and sustainable operations, drive greater efficiency, mitigate risk, and maximise return on investment.   In addition, by leveraging our aviation expertise with that of our colleagues in energy and renewables, we have developed world-class capability in Sustainable Aviation Fuels.

• Jacobs UK Ltd

  1180 Eskdale Road, Winnersh, Wokingham, RG41 5TU, +44 (0) 203 980 2598

  Jacobs is a global multi-disciplinary engineering company. Helping our clients succeed drives our business. To meet their challenges, we have to understand their industry and their objectives. Over the years, our partnerships have helped us develop a wide range of technical expertise to better serve a variety of clients in multiple industries. Combined with the resources of a global network, our extensive project experience leads to better, more economical solutions. Jacobs U.K. Limited is a private limited company and a wholly owned subsidiary of Jacobs Engineering Group Inc., a public limited company which is trading on the New York Stock Exchange (NYSE:JEC).

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• Kier Group

  2nd Floor Optimum House, Clippers Quay, Salford, M50 3XP, 07920 152472

  Kier’s purpose is to sustainably deliver infrastructure which is vital to the UK. We are a leading provider of infrastructure services, construction and property developments and committed to delivering for communities and leaving lasting legacies through our work.

  At the core of our project delivery is technical excellence, utilising the latest building methods, innovations and technology to ensure we offer the best value for our clients.

  Kier launched sustainability framework, focused on two key components; environmental sustainability and social sustainability and this approach aims to safeguard three vital features; a resilient environment, a resilient community and a resilient balance sheet.

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• Mima

  Second Home Spitalfields, 68-80 Hanbury Street, London, E1 5JL, +44 (0)20 7593 2900

  Mima have over 40 years’ experience in solving problems through understanding how people think and behave.  We use these insights in the design process to make usable and accessible spaces, services, and products - physically, operationally and digitally.  We bring together a mix of complementary disciplines, including human factors and ergonomics, service design, wayfinding and information design, interior design and accessibility and inclusive design. 

   

  Our work with airports covers four main areas:

  Creating a Passenger Experience Strategy & Vision - helping airports to define the future experience and building a strategy for how they are going to make it happen. Wayfinding - a crucial component of passenger experience is finding your way through, often large buildings, with a time-critical mission. We help build wayfinding strategies and then design across signage and digital products. Accessibility - make air travel open to all through making the infrastructure more accessible but also delivering better assistance / PRM services and improving staff interaction with passengers. We work with lived experience user groups to help airports better understand the needs of disabled passengers. Customer Centric Operations - how to build a back-of-house operation that delivers for the passengers. We help airports rethink their operations, usually around developing an APOC, but address technology, organisational design and culture change. A key component to this is also building a better employee experience.

   

   

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• Ocean 3D Ltd

  The Old School, The Stennack, St Ives, TR26 1QU, +44 01736 339405

  Ocean 3D Ltd – Inclusive Innovation Through Interactive Virtual Tours

  Ocean 3D are award-winning creators of cloud-based, interactive virtual tours that enhance accessibility, inclusion and user confidence across aviation, transport, healthcare, heritage, and beyond. From airside security to arrivals halls, our tours help passengers—particularly those with hidden or physical conditions such as autism, anxiety, PTSD, or dementia—familiarise themselves with unfamiliar spaces before ever arriving.

  Proud members of the BAG Diversity, Equity and Inclusion (DEI) group, we work to make accessibility an integral part of the passenger experience, not an afterthought.

  We were the first business globally without a physical location to receive the National Autistic Society’s ‘Autism Friendly’ award, and winners of the New Civil Engineer’s “Future of Airports” competition. Our tours have featured in international airline magazines and are now being recognised by UK Government legal opinion (Louise Mankau KC, Doughty Street Chambers) as a potential reasonable adjustment under the Equality Act 2010.

  Ocean 3D tours are WCAG-compliant, device-friendly, and can support inclusive journey planning, increase footfall, reduce anxiety and support commercial uplift. Our clients include NHS hospitals, Brownsville South APdre Island International Airport (Texas), Lumo Trains, the National Trust, and Theatre Royal Bath.

  Inclusion isn’t just a moral imperative—it’s a business opportunity.

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• Portland

  The White Chapel Building, LONDON, E1 8QS, +44 (0)20 7017 8780

  As a leading international design consultancy, we employ some of the most highly creative design professionals, where creative and innovative design solutions are a prerequisite. We have over 20 years' experience of working with airport authorities and duty free operators and travel retailers and brands. We believe that we add value and offer a unique service for the following reasons: We are airport and travel retail specialists. Our international experience covers the whole spectrum of projects from airport commercial strategy and planning, to the design of commercial and public spaces including retail design guidelines, signage & wayfinding and brand/graphic environmental Many of our projects also involve the branding, planning and design of retail offers ranging from multi-category duty free environments, stand alone brand stores, F&B environments, shop in shops, and vendor brand experience. We understand customer behaviour. Our design solutions are driven by customer expectations and we have an intimate understanding of the unique customer psyche and behaviour of the travelling consumer. We have an intimate understanding of the physical and operational parametres of designing within an airport environment. We have developed guidelines for a number of airports and retail/mixed use developments across the world. We have an international perspective. We have worked on major landmark airport and retail projects around the world. We are customer advocates. Our projects are driven by the passenger experience. We are passionate about creating experiences that add genuine value to our clients' businesses and their customers' expectations.

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• Pragma Consulting Limited

  1 Monkwell Square, London, EC2Y 5BL, +44 (0) 7919 658318

  Pragma has provided market leading consultancy to the travel sector for over 20 years, working on over 70 major airport projects, with many of the leading global hubs.  We work closely with architects and retail designers to provide retail analytics to maximise revenue potential and experience for passengers.  We also work with airport investors, assessing the commercial non-aeronautical income potential of an airport asset, and with operators to define and implement new commercial strategies based on our unrivalled sector experience, as well as a deep insight into changing consumer mindsets.

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• RPS

  Sherwood House, Sherwood Avenue, Newark, NG24 1QQ, +44 (0)1636 605700

  RPS has over 40 years experience in the Aviation sector enabling our team to develop an in-depth understanding of the airside environment, the commercial drivers and the contractor constraints that our clients have to consider with each development. We offer tailored solutions across the globe, helping them to balance their commercial goals with their responsibilities to the environment and local communities. Our approach combines environmental and planning factors with a focus on maximising related revenues and design teams of Architects and Engineers with specialised knowledge of aviation related development. Our sector coverage encompasses: - Terminal Buildings - Hangars - Fixed Base Operations - Air Cargo facilities - Aprons & Runways - Civil and military Our services include: - AGL & Lighting Assessment - Air Quality & Carbon Assessments - Airfield Infrastructure Design - Airport Masterplanning - Airports Utilities Studies - Architecture - Civil & Structural Engineering - Community Impact Studies - Environmental Impact Assessments - Expert Witness - Health Impact Assessments - Landscape & Visual Impact Assessments - Noise & Vibration Studies - Planning Consultancy - Stakeholder Engagement - Surface Access Strategic Planning & Design - Surface Water & Pollution Control - Building Service Engineering. We are accredited to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 and have gained Investors in People Gold status.

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