Empathyce is a consultancy and training company specialising in Customer & Passenger Experiences. Support is primarily around developing a clear vision for the passenger experience and relevant strategies, customer journey mapping, employee engagement and feedback programmes.

Founder Jerry Angrave has worked with many UK airports and is a member of Heathrow’s Accessibility Advisory Group. He published the “Journey Mapping Playbook” in 2020 and hosts a monthly forum for passenger experience professionals from airports and airlines around Europe and the Middle East.

Jerry regular chairs sessions on customer experience at events including the Passenger Terminal Expo and World Aviation Festival.

Falck has over 100 years of experience providing fire and related services. Today we provide Rescue and Firefighting Services and fire consultancy services to aviation and industrial customers.

We deliver services across Europe and a wider Global footprint where we offer experience and access to an unrivalled knowledge base and capability pool. We identify best practices, optimise our operational solutions and ensure that knowledge moves effectively between our fire brigades and consultants. We offer our customers the highest level of protection and a reason to feel safe.

Founded in 1998, Firstco are control and communication systems engineers, specialising in the transportation sector.  Working predominately in airports, railways and intermodal operations our clients include infrastructure owners, operators, engineering consultancies, construction contractors and systems solution providers. Our experience includes the technologies and solutions commonly grouped as Communications, Security, Operational and Control & Monitoring systems, and often referred to as IT, ICT, SAS or ELV systems.

Based in London, we now employ over 80 staff and work extensively across the UK. We have grown into an international consultancy and system integrator with projects in Europe, Middle East and Africa, and we are currently exploring expansion into Asia and America.

As systems engineers we work throughout the asset lifecycle; consulting, delivering and supporting the growing number of technologies used to automate operational people and process.

Working from strategy to operations, Firstco specify, design, deliver, commission, integrate, trial, transition, support and maintain systems. We also specialise in stakeholder, interface, requirements and assurance management which are an increasingly complex and critical part of any infrastructure programme.

By remaining product-independent, we can help our customers to select the right solutions then ensure that they are configured to achieve effective and efficient operations. Our Technical Innovation Group work with emerging technologies and solution/product suppliers to identify opportunities and business benefits for introducing new solutions into high integrity environments.

A modern airport will have more than 150 systems with constantly developing and converging technologies, which are critical to safety, security and operation. In the world of ‘big data’, airport operators require increasing interoperability to efficiently manage their sites, and their stakeholders, regulators and passengers expect and demand easy access to a greater level of real-time data. However, with increasing global security issues and the advent of cyber threats, the need for secure, robust and resilient solutions has never been greater.

As existing airports continue to expand and new airports are constructed, it is imperative that the technology systems are considered from the outset and delivered as an integral part of the overall programme. The prerequisites and interfaces with the architecture, civil engineering, baggage and M&E solutions must be managed throughout to avoid costly delays at the point when the project hands over into the live operational environment.

Firstco’s broad experience over all these technologies, and throughout the entire asset lifecycle allows for a Value Assured Engineering approach to oversee the end-to-end solution, engaging the right specialist contractors at the right time in the process, to ensure quality on-time, on-budget delivery.

Firstco have worked at London Heathrow Airport for 20 years and have been involved throughout the major airport development programmes and in day-to-day operations.

Development programmes include:

•       Terminal 2 and Eastern Campus – Information and Control Systems (ICS)

-       ICS Design Leadership – strategy, scope, requirements, concept

-       ICS Scheme Design – Master Systems Integrator

-       DMI (Design, Manage, Integrate) – ICS technical assurance through delivery

•       Terminal 5

-       T5 Rail & Tunnels Guidance Team – design & commissioning leadership

-       T5 Rail & Tunnels Comms and Controls – design, delivery and integration

-       Airside Road Tunnel – control systems design and project management

-       Energy Centre and Control Tower – commissioning management

•       Heathrow Express

-       Station systems, original design and build, into operation

-       Extension of systems to Terminal 5 subsurface station and tunnels      -    Support and maintenance for 15 years

Engineering and operational solutions include:

Firstco are framework suppliers for SCADA across the airport

•       HEART – utilities control and monitoring

•       Heathrow Pods – automated people movers

•       APOC – airport centralised command and control facility

•       FAMS – centralised fire alarm monitoring across all terminals

•       Campus-wide metering and energy management

•       Baggage Handling Systems (BHS)

Support and maintenance of Heathrow’s systems, including:

•       Heathrow Rail

•       Heathrow Pods

•       FAMS

EMS

In addition to our work at London Heathrow Airport, Firstco have worked on UK aviation projects including:

•       Gatwick Airport – North Terminal redevelopment, Pier 3 expansion options, airfield utilities control & monitoring

•       Manchester Airports Group – London Stansted Airport Tracked Transit System (TTS) / Automated People Mover (APM) control system, utilities monitoring

•       Birmingham Airport – Airport Operation Systems specifications

Middle East airports including:

•       UAE – Dubai International, Dubai World Central and Abu Dhabi International

•       Oman – Muscat International and Salalah airports

•       Qatar – New Doha International Airport

•       Saudi Arabia – Jeddah, Madinah and Riyadh airports

•      Other GCC – Kuwait and Bahrain airports

Gillespie is the original designer and manufacturer of GRG, named Zerodec.  An ideal product for internal architectural cladding due to it being light weight, strong.  Class O fire rated and mouldable to complex 3d shapes.  It has been used in airports and transport hubs worldwide for decades.  Most recently 13,000 bespoke ceiling light units at Doha Metro stations in preparation for the Qatar World Cup.

With more than 100 years' experience in airport technologies, Honeywell is a trusted provider of intelligent airport solutions worldwide.  As a recognized leader, Honeywell creates a first-class experience for passengers by ensuring their safety, security, comfort and convenience throughout their journey; by providing innovative solutions specifically tailored for the effective management and operation of airports.  Our intelligent approach to airport integration focuses on the convergence of airside terminal-side and landside solutions - addressing the tough challenge around safety, security, efficiency and productivity.  That's why more than 500 airports trust Honeywell to take them to new heights

I-S-Solutions (UK) Ltd is a Project Management company with considerable experience in a broad range of sectors, mainly focusing on Aviation, Materials Handling and Facilities Management industries. Based in the UK, we are an independent company and frequently form part of international multi-disciplinary design teams and have particular strength within the procurement and installation of major Hold Baggage Screening and Baggage Handling Systems; we also offer Facilities Management and Aftersales Maintenance Services. We pride ourselves in offering a “one stop solution” to our clients needs; offering improved solutions to all engineering challenges.

IAC Acoustics are a multidisciplinary designer, manufacturer and installer of acoustic products and services to a wide range of industries.  Principally relevant to BAG are the range of aircraft noise and jet blast control products that cover both military and civilian aircraft and engines.  From large scale Ground Run-up Enclosures to jet blast barriers to specialised acoustic rooms IAC Acoustics provide a full turnkey service to airlines, airports, main contractors, maintenance organisations and OEMs requiring noise control solutions.  IAC have offices in the UK, Germany, Denmark, Dubai, China and Australia, with manufacturing and licensees positioned globally to serve our customers.

Working on over 46 major global airport projects ICAD has become the technology provider of choice. Receiving awards for every airport project our team is the go to company for strategic advice, design, build, operation and sustainable development.

We have offices and facilities in London, West Midlands, Bedford and Leeds. Each filled with people from Airport, Airline, Supplier and OEM backgrounds.

Founded in 1969, ICF is a global advisory and digital services provider. We are a company of 7,000 business analysts and policy specialists working alongside digital strategists, data scientists, and creatives, united by a culture that values diversity and opportunity in over 70 global cities.

Our team brings practical experience from successfully delivering sustainability projects both within aviation and out-of-sector. Our sustainable aviation experience ranges from leading analysis on aviation carbon offsetting, to detailed advisory on airline sustainable fuel offtake contracts and decarbonisation strategies. Our experts can draw on best-practice developed while successfully delivering sustainability initiatives for over 75 Global FT500 leading companies, and we supported the first US greenhouse gas inventory, the first mandatory greenhouse gas reporting program, the first federal agency climate adaptation program, and are currently supporting the development of China’s emissions trading scheme.

Jacobs is a global multi-disciplinary engineering company. Helping our clients succeed drives our business. To meet their challenges, we have to understand their industry and their objectives. Over the years, our partnerships have helped us develop a wide range of technical expertise to better serve a variety of clients in multiple industries. Combined with the resources of a global network, our extensive project experience leads to better, more economical solutions. Jacobs U.K. Limited is a private limited company and a wholly owned subsidiary of Jacobs Engineering Group Inc., a public limited company which is trading on the New York Stock Exchange (NYSE:JEC).

Formed in 1982, JSA developed into a specialist Agricultural and Landscape maintenance Company providing specialist works including:

- Airfield Landscape Maintenance to CAP 772

- Airfield High Blast Reinstatement Solutions to CAP 168/772 using Flex-Terra

-Landscape Maintenance

-Supply of Overaasen snow clearance equipment as UK agents

-Conservation, Ecology and Biodiversity

-Arboricultural works and woodland Management

- Fine Turf Management

-Agricultural Operations

Although the Company has expanded since the early days, the goal has not changed – that goal being: Innovation, professionalism and safety

Keltbray is a specialist engineering and construction solutions group.  Our purpose is to redefine the way sustainable development is delivered.  Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors.  Working in partnership with our customers and key stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.  By drawing on our specialist in-house delivery businesses and directly employed workforce, we have greater control over quality and productivity.  This brings an operational focus and intensity to project delivery that is very different to the traditional contracting model.

Our dynamic team of acoustic consultants offers bespoke and clear advice in acoustics, noise and vibration for a wide range of scenarios and industries throughout the UK and the rest of the world.

We believe that specialised advice from an acoustic consultant needs to be accessible and robust. Our approach to acoustic consultancy is, therefore, targeted, inspired and cost-effective.

The combination of a thorough understanding of acoustics, a high level of expertise in acoustic measurements and a natural feel for our Clients' aspirations is the platform on which the company operates.

LMS Security are a fiercely independent, privately owned Security Technical Advisor.  Our purpose is simple; to protect our clients, their critical assets and investments whilst pioneering innovation and driving quality and industry standards. 

With experience across the team in aviation environments, including airside logistics, we add value to aviation security functions by offering technical expertise, assurance and compliance - delivered by highly qualified and experienced security professionals.

We are steadfast in our commitment to values that form the cornerstone of our indentity; respect, integrity, collaboration, excellence.  Integrity rules everything we do, form acting in the customer's best interest, to giving back to communities and the industry in which we work.

Logika Consultants helps aviation clients navigate often-complex legislation, policy and regulation required to gain consent for development, providing environmental advice and strategy.  Furthermore, Logika works with airport architects and engineers, to support the development of proposals to ensure that they have environmental design measures fully embedded within them.  These measures cover all environmental and sustainability issues at airports including (with our sister organisations Air Quality Consultants and Noise Consultants) carbon, climate change, air quality, noise, biodiversity, flood etc.  We are able to advise on expansion, plans, airspace design and all other matters where airport operations could affect the environment.

Logplan Europe Ltd. is an independent aviation consulting firm specialising in the planning, design and specification of airport related systems, principally baggage handling, cargo handling, and automated people mover systems. We provide services from master planning and strategy development, through design, simulation and engineering to management of testing, commissioning and operational readiness. We also provide ongoing operations and maintenance support to clients when requested.

We are a consultancy that cover many industries, we are a diverse group and have a tremendous amount of knowledge and experience within this sector.​ ​

We have assembled a dynamic team that shares our values and vision and have the experience behind them to drive innovation across many different environments.​

Our combined experience is gained over many years  to many customers on a range of business areas.​

Millar Management provide airport design services specialising in baggage system, baggage concept designs and baggage facility design. Services include: Definition of user requirements, data modelling, facility and system design including Std3 HBS Check-in (including bag drop) sortation systems, early bag stores, flight make up, off-loads, arrivals carousels, customs screening, technical specifications, 3D CAD/BIM design, testing and commissioning and operational readiness.

Mima have over 40 years’ experience in solving problems through understanding how people think and behave.  We use these insights in the design process to make usable and accessible spaces, services, and products - physically, operationally and digitally.  We bring together a mix of complementary disciplines, including human factors and ergonomics, service design, wayfinding and information design, interior design and accessibility and inclusive design. 

Our work with airports covers four main areas:

Mott MacDonald is one of the world’s most experienced aviation consultancies, providing global expertise for over 40 years. With over 16,000 staff, we have principal offices in 50 countries and projects in 140. We have provided project finance, technical, business planning and transaction advice for >$75 billion of airport assets in over 100 countries. Our truly global project portfolio includes Heathrow, Gatwick, St. Petersburg, Istanbul, Cyprus, Cairo, Cape Town, Kuwait, Abu Dhabi, Delhi, Mumbai, Bangkok, Hong Kong, Tokyo, Saudi Arabia, Singapore, Sydney, Los Angeles, Vancouver, Toronto, New York, Costa Rica, Columbia and Ecuador.