Airport World - Chris Bishop

Technology such as artificial intelligence can help airports increase efficiency and improve the passenger experience without compromising on security, writes Chris Bishop.

When it comes to commercial aviation, it would not be an exaggeration to describe the first few few months as “difficult” for the industry.

Aviation is recognsied as a pioneering sector that has often been at the forefront of digital transformation. It is acknowledged that a major uptake in aviation digitalisation has significant advantages for both the industry and its customers, with optimised effectiveness, lower operational costs, improved safety, and enhanced passenger experience amongst the benefits.

This was borne out by a recent survey that found both airports and airlines have earmarked digitalisation and sustainability as key investment priorities by 2024, with the majority of airlines (84%) and airports (81%) expecting to spend more in 2022 compared to 2021.

The report found that spending on equipment and solutions to support the automation of passenger processing will see a significant rise, with the goal of creating a more streamlined and digitally enabled journey to boost passenger confidence and enhance passenger satisfaction.

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