Department for Transport and Civil Aviation Authority

Find out about the actions the UK government is taking to support industry to minimise disruption in the aviation sector and protect passengers if it does happen.

Why there’s disruption in the aviation sector

The majority of UK flights continue to be on time and without disruption. However, some passengers have faced disruption, which has also occurred in the aviation sector across Europe and globally, and has been caused by:

Ensure industry deliver a realistic summer schedule

1) We and the CAA have set out 5 specific expectations to the industry to deliver a successful summer operation:

  • summer schedules must be reviewed to make sure they are deliverable
  • everyone from ground handlers to air traffic control must collaborate on resilience planning
  • passengers must be promptly informed of their consumer rights when things go wrong and – if necessary – compensation in good time
  • disabled and less mobile passengers must be given assistance they require
  • safety and security must never be compromised

2) We have introduced new regulations on airport slots that give airlines the tools to ensure that airline schedules are manageable and reduce flight disruption over the summer peak.

3) We have strengthened industry-government working, by establishing a new weekly Strategic Risk Group, chaired by ministers and attended by airline, airport and ground handler CEOs to ensure they are prepared for summer and can meet the schedules.

4) We have established a weekly Summer Resilience Group with airline, airport and ground handler operational directors to help them work through their pinch-points in the aviation system as they emerge and work collaboratively on solutions.

5) We have established a joint Home Office and DfT Ministerial Border Group to identify and prepare for high levels of demand at the UK border.

6) We have worked with the major airlines and airports to get weekly updates and assurances to government that they can run their schedule of summer flights.

7) We are working with international partners, neighbouring countries and EUROCONTROL, to ensure that disruption is minimised through coordinated planning and cooperation across airspace boundaries.

8) We are undertaking a review of the ground handling market to seek out opportunities to improve quality and consistency of service.

Supporting passengers

9) We will launch a new Aviation Passenger Charter, a one-stop guide for passengers informing them of their rights, responsibilities and what they can reasonably expect of the aviation industry when flying.

10) We have worked with the CAA and industry to publish and promote guidance for passengers as part of a joint campaign of activity to communicate things they need to know and do when travelling by air this summer, helping to speed up processing time and reduce queues and delays.

11) We have written to airlines to remind them of their legal responsibilities in providing information, care and assistance, refunds, and compensation.

12) We are working with the CAA reviewing airlines current practices to ensure legal responsibilities in providing information, care and assistance, refunds, and compensation are being met and encouraging best practice.

13) We intend on strengthening consumer protection for air passengers such as additional enforcement powers for CAA, our proposals are set out in the aviation consumer consultation.

14) The CAA has written to airports to set out their plans for additional measures to improve provision of assistance to disabled and less mobile passengers and support the sector by providing guidance.

Supporting industry to recruit, retain and train staff

15) We changed the law so industry has more flexibility to train staff and allow them to deploy staff quickly and flexibly while maintaining security standards.

16) We are launching a Generation Aviation campaign, working with industry to promote awareness of aviation careers and increase the number of people applying for jobs in the sector.

17) We are working with the CAA to launch a £700,000 skills funding competition this autumn to support outreach across the sector and raise awareness of aviation careers to young people.

18) We have launched the Aviation Skills Recruitment Platform to support skills retention and recruitment in the sector.

19) We are building partnerships with colleges and universities to ensure students are attracted to and prepared for a career in aviation – and to support this we have launched the Talentview Aviation platform to connect students to aviation sector employers.

20) We are working with the Department for Work and Pensions to promote aviation roles and recruitment via job centres and training for jobs coaches.

21) We are delivering our Reach for the Sky outreach programme, supported by our Aviation Ambassadors to promote diversity, inclusion and accessibility in the sector.

22) We introduced the Airport and Ground Operations Support Scheme (AGOSS) to support commercial airports and ground operators with fixed costs, through £161 million in grants.