UK Civil Aviation Authority

After a challenging summer for the aviation industry, and despite signs of improvements in recent months following action taken by the UK Civil Aviation Authority, a number of airports have provided an unacceptable level of service to disabled people and passengers with reduced mobility.

This was over a seven-month period between 1 April and 31 October 2022.

The aviation regulator’s Interim Airport Accessibility Report, which assesses 16 of the largest UK airports, details those airports that have succeeded in making improvements, as well as those that need to put in place further improvements to ensure that in 2023 disabled people and people with reduced mobility receive the standard of service to which they are entitled.

Earlier this year, the regulator wrote to airports informing them that the experience passengers received was unacceptable and told those who were underperforming that it expected them to do more to improve the quality of assistance throughout the rest of the summer.

The UK Civil Aviation Authority required several airports to put in place action plans, together with airlines, which saw marked improvements in performance.

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