Simple Flying - Chris Loh

After a concerning incident that left a disabled passenger seemingly abandoned waiting for assistance, the CAA is issuing a warning to airports...

According to Reduced Mobility Rights, the CAA has issued a letter to all airports in its jurisdiction demanding an end to delayed assistance for disabled passengers. The media and advocacy firm for the disabled notes that the CAA acknowledges that the majority of disabled passengers are receiving prompt assistance. At the same time, however, the aviation regulator is also expressing disappointment over a decline in quality of service in recent months, with the letter saying:

“Our own reporting framework tells us that many more disabled and less mobile passengers have had to wait longer for assistance than usual. Although obviously a concern to us and frustrating for those passengers it has affected, we do understand the recruitment challenges for staff to provide the assistance service as part of the general recruitment challenge in aviation,”

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