ACI Airports Council International 

10 March 2024

Awards based on most reliable global measurement and benchmarking program for airport customer experience

Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, today announce the best airports for customer experience worldwide—as chosen by passengers—through the renowned Airport Service Quality (ASQ) Awards.

The ASQ program stands out as the preeminent airport customer experience measurement and benchmarking program globally, distinguished by its unwavering commitment to a rigorous and scientific methodology. Unlike other programs in the aviation industry, ASQ’s approach is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels on the very day of travel. The ASQ Surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, giving the most complete picture of the passenger experience journey. This distinctive methodology is renowned for its robustness, enabling meaningful statistical inference and providing unparalleled insights into the passenger experience.

[Read more: The best airports for customer experience worldwide—as chosen by passengers  | ACI World]