Simple Flying - Gaurav Joshi

Airline staff had to issue manual boarding passes as the servers were down.

Busy operations at India's Mumbai Airport allow little room for system errors. The well-connected airport has flights lining up to depart at peak hours, with ground staff just as busy handling passengers at the terminals. But on December 1st, a server outage for a couple of hours caused severe disruption, leading to serpentine queues and adding to the workload of airline workers.

Mumbai Airport T2's servers were down for over two hours on Thursday, causing long queues, as airlines took much longer to check in passengers at the counters.

The Times of India (TOI) reports that it all started at around 16:40 when fibre cables that power the terminal's counters were mistakenly cut during construction work in the city. This affected the check-in and ticketing process of the airlines and slowed things down at the busy airport.

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