JFK New Terminal One to develop interactive training program for customer service

Passenger Terminal Today - Elizabeth Baker

17 April 2024

The New Terminal One at New York John F Kennedy International Airport has launched a request for qualifications (RFQ) from providers to develop an interactive training program for customer service at the international terminal.

The New Terminal One is seeking a provider that will develop an instructor-led training program covering all aspects of the customer experience at The New Terminal One, including wayfinding assistance, the use of digital tools that enhance customer service, and training on how to help customers who require additional assistance. Participants in the RFQ must submit plans on their ability to achieve The New Terminal One’s participation goals of 30% for minority and women-owned business enterprises and 10% for local business enterprises.

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Note: 

Interested participants may contact procurement@onejfk.com for further information on how to take part in the RFQ. Participants in the RFQ will be required to sign a non-disclosure agreement.