Passenger Terminal Today
Elizabeth Baker
The Flight Token biometrics solution at Hong Kong International Airport (HKIA) has been voted the Best Innovation in Airport Passenger-Related Processes in the Amadeus and ACI World Technology Innovation Awards 2021.
Flight Token was rolled out after the airport’s launch of e-security gates and e-boarding gates in Terminal 1 in 2018 and 2020 respectively. The solution begins with departing passengers scanning their passports and completing the check-in procedures at the touchless, self-service, smart check-in kiosks in HKIA’s departures hall. It then creates a biometric token containing the passengers’ travel documents and boarding pass information, enabling passengers to move on to the self-bag-drop counters, where the camera validates their identities and they can drop off their baggage. After that, passengers need only scan their faces again at the e-security gates and e-boarding gates without having to show their travel documents and boarding passes again.
