Passenger Terminal Today - Elizabeth Baker

Hong Kong International Airport (HKIA) has unveiled an autonomous convenience store, travelwell, which offers instant grab-and-go purchases.

The store is strategically located at the entrance to the Sky Bridge near gate 24. Covering 80m2, travelwell offers a selection of packaged food, beverages, souvenirs and travel essentials. Passengers can shop at travelwell by tapping their credit card at the entrance to enter the store. Using IoT sensing technology, the store tracks customers’ movements and shopping patterns, automatically detecting the items they select and eliminating the need for checkout queues. When they’re ready to leave, the sensor will detect the items they’ve purchased, and their credit card will be charged accordingly. Passengers can then print a receipt, if required, at the store’s exit gate.

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