Department for Transport, Civil Aviation Authority, and The Rt Hon Grant Shapps MP

New proposals considered include improving compensation processes for delayed flights and strengthening protections for disabled passengers.

Airline customers to more easily seek justice from unfair practices thanks to new proposals announced today (31 January 2022) by Transport Secretary Grant Shapps.

Some of the proposals being consulted on have been made possible thanks to the UK’s departure from the EU and our newfound ability to amend rules set under EU regulations.

These include considering the creation of a fairer compensation model for when domestic UK flights are delayed.

Based on the current compensation model used by rail and ferry customers, this will see a significant shift away from the current ‘set rate’ model.

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