John Thompson, Greater Toronto Airports Authority’s associate director for IT, explains how Toronto Pearson is using new technology to streamline the flow of passengers and staff through its facilities.

As a world-class airport, Pearson needed an IT service management (ITSM) solution that could help them better serve their millions of customers and maintain operations in a timely, cost-effective manner. A solution that used predictive analytics would be particularly helpful.

[Airport World]