Passenger Terminal Today - Dan Symonds
Glasgow Airport in Scotland is trialling a new app that enables travelers with reduced mobility to get the help they need on arrival at the terminal.
According to the airport, around a quarter of requests for special assistance are made on the day of travel. The PRM Assist app will supplement the current service, which is usually prearranged by the passenger via their airline or booking agent.
The new service means that persons with reduced mobility (PRM) who have been unable to book assistance with their airline can do so using the new app. This will enable the airport’s service provider, OCS, to arrange assistance for them ahead of time.
