Gatwick Airport has apologised to a disabled passenger who was left on a plane for more than an hour and a half after it had landed.
Victoria Brignell, who is paralysed from the neck down, said she was initially told it would take 50 minutes to help her from the aircraft.
Her treatment has drawn criticism from former Paralympian Baroness Tanni Grey-Thompson.
Gatwick Airport described Ms Brignell's treatment as "unacceptable".
Ms Brignell said: "I booked the help three months in advance, I reminded them two weeks ago, and still I didn't get the service that I should expect to have."