June 2021


June 2021


What to Expect with Start of Phase 2 of the Great Hall Project 

As we enter the second half of 2021, the Great Hall Project is preparing for some key milestones. Phase 1 of the project remains on time and under budget and is slated to be complete by the end of the year. Additionally, in early July, DEN will break ground on Phase 2 of the project, getting us one step closer to a safer, more efficient terminal and passenger experience.


Phase 2 of the project builds a new security checkpoint on Level 6 in the northwest part of the Terminal. The new checkpoint will feature improved technology and a new queuing concept that will provide more effective and efficient security, capability for risk-based lane assignments by TSA and an overall less stressful passenger experience.


To accomplish this, the balcony will be extended over Level 5 to make room for passengers exiting the new security lanes. This means that starting in August, up to four lanes of the Level 5 north security checkpoint will be closed during construction. However, there is enough capacity at the three checkpoints to handle passenger screening.


Additional construction walls will be installed on the west side of Level 6, restricting access to the inner corridor on Level 6 west overlooking north security and eventually the north bridge. In August, construction walls will go up on the west side of the north security checkpoint on Level 5 to allow for the balcony expansion above. See the graphic below for how the Terminal will change for Phase 2 and stay tuned for more information about additional closures.


With Phase 1 and Phase 2 underway simultaneously through the end of the year, there will be significant construction impacts throughout the Terminal. However, by the end of the year, travelers will see substantial improvements with construction walls coming down in the center of Level 5 and 6, which will allow passengers to traverse the Terminal from north to south without difficult detours. Because work will be primarily in the northwest part of the terminal, the impacts to passengers will be minimal.


Currently, there are two phases planned for the Great Hall Project. At the Mayor’s request, DEN is evaluating a potential Phase 3 but no decisions have been made at this time. The total cost for the first two phases is $770 million and the project remains on time and within budget. This first phase of work will be complete by the end of 2021 and the second phase will be complete by mid-2024. For more information, please see the project dashboard.



Closures and Relocations Ahead of Phase 2 Construction


The start of Phase 2 of the Great Hall Project is right around the corner and in preparation for the work, tenants located on the northwest side of the terminal on Levels 5 and 6 have been closed or relocated. Here is everything you need to know about the changes.


Level 5


·    See’s Candies, Rocky Mountain Café, and Way Out West have permanently closed. Boulder Beer Tap House, Cantina Grill, Red Rocks Bar and BBQ, Subway, and Hudson News remain open. The Einstein and Caribou Coffee carts also remain open.

·    The Denver Workforce Center has been closed since November of last year and will continue to be for the time being. For more information or questions, reach out to or call (303) 342-2590.

·    The Money Exchange will move to their new location on the east side of Level 5 by north security and the Ground Transportation team in August.

·    The Colorado Lottery machine has been removed. Travelers can visit the Lottery Experience Zone lounge near Gate A38 which has multiple machines. There are three machines in the center of B Concourse and two on C Concourse (one at gate C46 and one at gate C41)

·    Artwork in this area, In Peace and Harmony with Nature by Leo Tanguma and Spirit of the People, near International U.S. Customs Arrivals, have been removed for cleaning, touch-ups and storage.


 In Peace and Harmony with Nature by Leo Tanguma, Jeppesen Terminal, Level 5, West Baggage Claim


Level 6

·    The Denver Police Department will move to their new location on Level 5 west across from bag claim 19 by the end of June.

·    The Denver Paramedics will relocate around the corner from Denver Police, next to International Arrivals at the end of June.

·    The Commerce Hub has been working remotely since the COVID-19 shutdown and will continue to do so. They can be reached or call (303) 342-2351.

·    The Division of Small Business Opportunity (DSBO) offices at DEN have also been working remotely since the onset of COVID. They can be reached online at Division of Small Business Opportunity, or call at (303) 342-2180.

·    USPS mailboxes closed June 5 and will reopen at the end of June in their new location on Level 1 West by doors 104/106. Anybody with a mailbox at that location can retrieve their mail at the Montbello Post Office while the mailboxes are closed.



First Renovated Great Hall Space Revealed


For the first time since the Great Hall Project began in 2018, newly remodeled and refurbished space has been revealed with the recent realignment of construction walls on Level 5 of the Terminal. On June 23, crews completed the construction wall switch, which means travelers arriving at the terminal now exit the train and go north to baggage claim, passenger pick-up and ground transportation, rather than the prior configuration that directed travelers to the south.


As you enter the new space, you will notice a large construction wall “box” in the center. This will be the new space for a new triple escalator that descends from Level 6 security to the train platform on Level 4. The escalators will be completed during Phase 2. 


The new construction wall configuration allows crews to shift construction to the south and the Customer Service/Ground Transportation booth, the Einstein Bros. Bagels and Caribou Coffee carts will be relocated under the north bridge.


To help travelers navigate the new configuration, there is new signage with QR codes. Additionally, our friendly Ambassadors are back and will be available to help passengers find their way. 




Spotlight on KG Facility Solutions 


When KG Facility Solutions started in 1995, they were a team of two people. They have now grown to over 220 cleaning professionals who provide a wide array of commercial facility services including janitorial, post-construction cleaning, and air and surface disinfecting solutions. 


Over the past three decades, KG Facility Solutions has provided post-construction cleaning for the CASE building at the University of Colorado, Boulder; the Charles Schwab Campus in Lone Tree, CO and will be conducting the final construction cleaning on the Great Hall Project.


KG Facility Solutions is also cleaning the construction site on the Great Hall Project during COVID-19. This is not their first time dealing with a serious infectious disease situation. In 2014, the company was the trusted contractor called in to disinfect Frontier Airlines headquarters and their plane after it carried the first Ebola patient into the United States.


“We pride ourselves on a strong foundation of trust and integrity, our hands-on approach, open communication, and having a positive impact in our communities,” stated CEO Wade Keller.