Passenger Terminal Today - Dan Symonds

Dallas/Fort Worth International Airport (DFW) in Texas will operate LG’s multi-purpose customer service robot CLOi GuideBot in Terminal D (gates D1-D4).

The demonstration will run until July 25 to guide travelers to points of interest throughout the gate area, and will also use speech recognition and touch interactions to facilitate mobile ordering, display flight details, provide concession options and more.

The LG CLOi GuideBot stands just over 1.5m tall and greets customers with a 9.2in LG LCD ‘face’ display. Using a microphone, 3D camera and 18 sensors including lidar, time of flight (ToF), magnetic, bumpers and inertial measurement unit (IMU), the robot can navigate busy spaces and react to approaching users with visual and auditory effects.

Offering nine hours of operation and a quick five-hour charging time, this robot is a reliable assistant that can travel 1 m/s to respond to changes in foot traffic or even physically guide individuals to their destination.

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