As the second decade of the 21st century draws to a close and as he prepares to move on to pursue new challenges, Robert O’Meara looks back at some of the key moments, significant trends and unforgettable changes that emerged and anticipates what’s coming in the 2020s. It took a while for the industry to get its groove back, not least due to the bumpy beginnings of 2010, starting with;
- Volcanic Ash
- Extreme Weather
- Social Media and the rise of airport brands
- Crisis
- Disruption & Terror
- Addressing the data vacuum
- Dawn of the digital era
- Sense of place / expanding the perception of the airport space
- Overtourism - The flip side of connectivity
- Flight shame
