Four new roles in the leadership team have been created as the airline navigates what it calls an “extremely challenging” period. New senior management have taken responsibility for customer services, operations and IT, the airline says.
It is understood that Chief Information and Digital Officer Anthony Allcock is to be replaced by external hire Dirk John, formerly with Latam Airlines and Lufthansa.
Calum Laming, previously at Spanish budget carrier Vueling, part of BA owner International Airlines Group, is brought in as Chief Customer Officer, replacing Tom Stevens, according to newspaper reports.
The role of Chief Operating Officer is being split, with incumbent Jason Mahoney becoming Chief Technical Officer while a new external hire will take over day-to-day operations.