BBC News
A woman was left "in tears" after missing her flight when staff failed to help her board, her son said.
Sheila Margaret Cottrill, 87, from Nuneaton, Warwickshire, had booked a flight with assisted passage to visit son Jeremy in Barcelona.
But they said she missed her flight due to a shortage of specialist drivers to help those with mobility problems.
Birmingham Airport said it will look into the circumstances of anyone who missed their flight.
Air passengers have faced chaos in recent weeks, with flights cancelled and long queues at airports, including at Birmingham, with travellers reporting being forced to wait for several hours to pass through security and passport checks
Transport Secretary Grant Shapps has said airlines "underestimated how much demand there will be", and a rise in coronavirus cases "would have caused problems" with "a lot of people" off work.
