International Airport Review - Jayson Goh
As part of International Airport Review’s exclusive series, the Managing Director of Airport Operations Management at Singapore Changi Airport, Jayson Goh, explains how having a zero-contact terminal is a key part of several measures which are ensuring the safety of both passengers and airport staff.
Unfortunately, with the pandemic hitting the world so hard, our airport’s passenger traffic inevitably dropped, from a record high of 68.3 million in 2019 to 11.8 million in 2020, an 82.7 per cent decline year-on-year.
As an operator of an important air hub, we had to ensure that Changi Airport remains open and operates sustainably. When it became apparent that it will take a while for air travel to resume to pre-COVID-19 levels, we consolidated our terminal operations at Changi Airport with the suspension of operations at two of our terminals.