Khaosod English

Keerati Kitmanawat, President of Airports of Thailand Public Company Limited (AoT), has unveiled plans to improve the quality of Suvarnabhumi Airport. Since the New Year vacation, the airport has seen a peak of 5,000–6,000 passengers per hour during peak hours.

This has resulted in passengers queuing for up to 1 hour and 10 minutes at the combined check-in and immigration checkpoints, with an average waiting time of 46 minutes. This still exceeds AoT’s target of achieving a total waiting time of no more than 30 minutes.

Urgent policies to improve quality and speed up service include:

  • [Hiring more screening staff]
  • Installation of 80 additional automatic passport control channels for both arrivals and departures and updating of the system software to improve efficiency. The first 20 devices will be installed by June 15, 2024, and the entire installation will be completed by July 15, 2024.
  • Coordinating with the Civil Aviation Authority of Thailand (CAAT) to improve the efficiency of screening to match current travel patterns, such as screening power banks and reducing the need for passengers to remove their shoes.
  • To facilitate and speed up airline processing, AoT has introduced the Common Use Passenger Processing System (CUPPS) in the departure hall on level 4 of the passenger terminal, which includes several automated services.

[Read more: AoT Unveils Plans to Improve Suvarnabhumi Airport Services (]