The Guardian - Leyland Cecco

Company claimed its chatbot ‘was responsible for its own actions’ when giving wrong information about bereavement fare

Canada’s largest airline has been ordered to pay compensation after its chatbot gave a customer inaccurate information, misleading him into buying a full-price ticket.

Air Canada came under further criticism for later attempting to distance itself from the error by claiming that the bot was “responsible for its own actions”.

Amid a broader push by companies to automate services, the case – the first of its kind in Canada – raises questions about the level of oversight companies have over the chat tools...

[Read more: Air Canada ordered to pay customer who was misled by airline’s chatbot | Canada | The Guardian]