Future Travel Experience
30 August 2024
The New Terminal One, opening in 2026, is a key part of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK into a world-class gateway to New York and the United States.
In this deep-dive interview, Simon Gandy, Executive Vice President & Chief Operating Officer, The New Terminal One at JFK, explains the ambition to be among the world’s top five airport terminals.
The state-of-the-art New Terminal One will be a 2.6 million square feet facility, featuring expansive naturally-lit public spaces, cutting-edge technology, and an array of amenities designed to enhance the customer experience. Plans also include world-class dining and retail, as well as space for lounges, an indoor green space, family-friendly amenities, memorable public art, and a uniquely New York sense of place.
“We have an ambition to be among the world’s top five airport terminals and this drives us to be focused on every aspect of the terminal whether that be its physical form and function, the smart technology that will engage with our passengers and our employees, or how we will work with our many service providers, partners and importantly our airline customers,” Gandy shares.
This bold vision places the passenger at its very heart, aiming to make every experience one to remember – from the moment customers step foot in the terminal until the moment they board their flight.
As a key part of the strategy, the state-of-the-art New Terminal One will utilise innovative technologies to enhance both the passenger experience and operational efficiency. “Being a digital-first terminal means ensuring that our operations and technology are on the cutting-edge, including critical customer touchpoints, such as baggage handling, security, boarding and at the border,” Gandy explains. “Some of these technologies will include facial biometric boarding, self-service bag drops, and other tools that ensure that the customer experience is intuitive and seamless.”
Read on: The New Terminal One at JFK discusses vision for a seamless CX (futuretravelexperience.com)
