Bristol Live
Brett Gibbons

Changes are part of a self-service portal, where passengers can resolve problems using 'improved chat, FAQs, and new self-help videos'

No-frills airline Ryanair has pledged to upgrade its customer service with a series of improvements for passengers including a promise to pay refunds for cancelled flights within five working days.

The carrier claimed the changes will provide easy access to all flight information when customers require help the most.

It has also introduced a ‘Day of Travel’ assistant on its Ryanair app, which will feature live videos and webcasts during major disruptions, updates on new departure times or re-routings and live information on airport, terminal, flight and gate information.

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