Airport World - Richard Plenty and Terri Morrissey
We live in a VUCA (volatile, uncertain, complex and ambiguous) world, and when we hit a crisis like this it can test us all to the limit. Can we learn from previous crises or are we in uncharted territory? What strategies should we adopt? How do we cope?
Crises don’t last forever, although it can feel like that at the time. An inspiring vision, mission and sense of purpose – which everyone can buy into – becomes really important. In the Brussels Airport terrorist incident of 2016, a determination that the airport would ‘come back stronger’ proved a very effective rallying cry. In the COVID-19 situation, we need to remind ourselves that there will be an end in sight, even if we can’t see it right now. We are all in this together. It is important to focus on what we can do now, where we are, that will contribute to the overall collective and global response required...more
