Passenger Terminal Today
Elizabeth Baker
06 November 2024
The International Air Transport Association (IATA) has released the results of its 2024 Global Passenger Survey, revealing that travellers continue to prioritize convenience and speed. For a smoother travel experience, they are eager to use biometric identification and complete some travel processes before reaching the airport.
“Passengers want flexibility and transparency when planning and booking travel, plus speed and convenience at the airport. More are embracing biometrics, digital wallets and off-airport processes to make it happen,” said Nick Careen, IATA’s senior vice president of operations, safety and security.
