Future Travel Experience

The New York airport system is in the midst of an exciting transformation on every level, with technology, innovation and collaboration at the forefront. In this interview, Elizabeth Paul, Manager, Aviation Technology and Innovation, The Port Authority of New York & New Jersey (PANYNJ), explains the evolving strategy and how the passenger experience is being elevated at LaGuardia Terminal B, Newark’s new Terminal A, and the final phase of the JFK Airport transformation.

There are many exciting developments taking place across PANYNJ’s airports. Technology is central to these efforts, and collaborating and working directly with operations staff is central to the technology strategy.

At LaGuardia, we have worked with the operator on a range of technologies, including managing taxis and app-based rides and a cutting-edge digital concierge that provides links to passenger amenities, shopping, eating and flight information.

Newark’s new Terminal A is replete with technology innovations, including the biometrics programme, iconic digital signage, the ‘Forest of Firsts’ digital art installation, the virtual apron control room, the latest CT scanning technology at the security checkpoint, electronic ground service equipment charging devices throughout the terminal, and more

The new JFK terminals are being developed with a focus on transforming customer experience...Key components include: creating exceptional experiences and seamless travel through smart technology; technology to support performance management and proactive improvement; and a platform to keep customers informed throughout their airport journey. We are already working on providing the platforms for these on an airport-wide basis.

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