Interview: James Fremantle, UK Civil Aviation Authority

Passenger Terminal Today
Elizabeth Baker
23 September 2024

First published in August 2024, the UK Civil Aviation Authority’s 2023/2024 Airport accessibility performance report assessed the 28 UK airports that handled over 150,000 passengers in the calendar year 2023 against the quality standards framework and covers performance over the year from April 1, 2023, to March 31, 2024. Ratings for the 28 airports break down into the following categories: 11 airports fell into the ‘very good’ category; 12 airports ranked in the ‘good’ category; and five airports were rated as ‘needs improvement’. None ranked as ‘poor’.

For the first time, this year’s report also includes a deep-dive accessibility assessment of airports undertaken throughout the reporting year. This year, London Heathrow, London Stansted and London Luton were assessed in greater depth, and this new aspect of the report will continue in future years. This included performance against waiting time targets, surveys of service users and consultation with disability groups. James Fremantle, senior manager of consumer policy and enforcement at the UK Civil Aviation Authority, speaks to Passenger Terminal Today to explore the current and future accessibility landscape of the UK airport industry.

Read on: EXCLUSIVE INTERVIEW: James Fremantle, UK Civil Aviation Authority - Passenger Terminal Today