Future Travel Experience
13 July 2026
Zurich Airport is rethinking the role of the airport in the digital age, transforming its digital presence from a traditional website into an intelligent platform that connects physical and digital touchpoints, personalises services and brings together travellers, retailers and airport partners.
Nico Castagna, Head Digital & Experience, shared how Zurich Airport is using digital technology not simply to improve individual customer interactions, but to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an artificial intelligence (AI)-driven future...
Inside Zurich Airport’s digital and experience strategy | FTE | 13 Jul 2026
