Airport World - Staff Reporter

Seoul’s Incheon International Airport (ICN) has became the first airport in the world to achieve the new Level 5 status in ACI’s Airport Customer Experience Accreditation programme.

The announcement was made today at the ACI Customer Experience Global Summit in Kraków.

Incheon dominated ACI World’s annual customer service excellence awards the early years, being named the Best Airport in the World for 12 straight years, which led to it becoming one of the first gateways inducted into the ASQ Hall of Fame.

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