Passenger Terminal Today - Elizabeth Baker

The International Air Transport Association (IATA) has reported that the IATA Ground Operations Manual (IGOM) Portal and IATA’s Safety Audit for Ground Operations (ISAGO) are driving greater standardization of ground handling processes around the world.

The organization states that this is particularly important for the rapid build-up of operations as Covid-19 restrictions are lifted. Since the IGOM Portal’s launch in January 2022, 58 airlines and 11 ground service providers (GSPs) have subscribed to its services. The portal enables airlines and ground handlers to interface with the IGOM Portal. The portal is an online platform where, with IGOM as the primary reference, airlines and GSPs can exchange information, including any variations, on their ground handling requirements. The IGOM Portal is available free of charge to all airlines and GSPs.

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