Travel Daily News
Theodore Koumelis
17 December 2024
Glasgow Airport launched an AI-powered digital assistant, enhancing navigation, accessibility, and passenger experience while reducing staff queries by 50%.
Glasgow Airport has officially launched a state-of-the-art digital assistant, powered by Hello Lamp Post, to improve the travel experience for passengers this festive period.
This new AI-driven technology, now live across the airport, is designed to provide real-time information and enhance navigation throughout the terminal 24 hours a day, optimising the experience for travellers.
The digital assistant was initially introduced as part of an accessibility trial earlier this year in partnership with Connected Places Catapult.
The trial showed:
- 50% reduction in queries being received by customer service staff
12,300+ more passengers supported per year
86% satisfaction rate with service
Read on: Glasgow Airport launches new AI-powered digital assistant
