The Guardian
19 July 2024
CrowdStrike chief executive 'deeply sorry' for global impact of flawed software update George Kurtz, the founder and chief executive of the cybersecurity firm CrowdStrike, has said the company is “deeply sorry for impact that we’ve caused to customers” after a flawed software update prompted a global IT outage.
Kurtz told NBC’s Today Show in the US that the problem was down to a bug in a single update. “We identified this very quickly and remediated the issue,” he said, adding that CrowdStrike was now “working with each and every customer to make sure that we can bring them back online”.
Kurtz said there had been a “negative interaction” between the update and Microsoft’s operating system, which had then caused computers to crash, sparking the global outage, which remains ongoing.
