Bristol Airport launches £400m upgrade to improve passenger experience

Bristol Live
Lewis Clarke
24 October 2024

New technology, sustainability, and expanded facilities are set to transform Bristol Airport over the next five years

Bristol Airport has embarked on an investment programme of more than £400m to upgrade the customer experience. Dave Lees, chief executive officer at Bristol Airport, explains the exciting improvements ahead.

“Over the next five years significant enhancements are coming to all aspects of the customer journey at Bristol Airport,” he said. “As part of the long-awaited planning permission to enable the Airport to grow to 12 million passengers per annum, the customer is now going to be rewarded with an improved journey including more space being added to the terminal, new technology being employed and some key changes being made to how customers arrive and depart from the Airport."

Looking ahead to 2025, the airport will also be embarking on transforming the experience for customers inside the terminal. “In total we will be increasing the size of the terminal by 70% with a focus on improving the offer in the departure lounge,” Mr Lees said. “There will be a range of casual dining options including more restaurants as well as increasing the size of our lounges for those wanting a quieter location to relax. In addition, over the next three years as part of the terminal improvements, we will also be substantially increasing the immigration area, baggage reclaim hall and the number of baggage reclaim units."

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