Birmingham Airport updates Hidden Disabilities Sunflower service

Passenger Terminal Today
Elizabeth Baker
09 August 2024

Birmingham Airport in the UK has updated its Hidden Disabilities Sunflower program, which enables passengers to discreetly make others aware of their hidden disability.

Updated Sunflower Lanyard check-in facility
To ensure that customers that require the Sunflower Lanyard service can access it, a new ‘check-in’ facility will be introduced. This new system will ensure that passengers with hidden disabilities can be assisted by trained colleagues from the airport while traveling.

Birmingham Airport adds that the service is there to ensure that the airport journey is as stress-free and calm as possible for those with hidden disabilities – it is not a service that will fast-track any processes that others may be experiencing at the airport.

To access the service, all customers using a Sunflower Lanyard need to first register with the Assisted Travel desk on-site, before accessing security. Once registered, airport teams can discuss the level of assistance required with customers, ensuring a consistent level of service for those who require it.

Read on: Birmingham Airport updates Hidden Disabilities Sunflower service - Passenger Terminal Today