Airports sector to increase technology investment by 17% in 2024, Amadeus reports

Passenger Terminal Today
Elizabeth Baker
03 Jun 2024

Amadeus has revealed the results from its Travel Technology Investment Trends study, which found that airports are expected to increase investment in technology by an average of 17% in 2024.

The study points to shared airport and airline objectives, with both seeking to improve the passenger experience. Senior airline leaders confirmed that ‘improving the passenger experience at the airport’ is their top technology priority. This matched closely with leaders of airports, who also stated this objective as the number one reason for investing in technology.

Both airports and airlines in the survey viewed biometrics as a transformative technology, with 66% of the airport executives and 65% of the airline executives planning to implement biometrics at key airport service points like check-in, bag-drop and boarding over the coming three years.

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