Airport Business - Ross Falconer
An interview with Paul Brugger, CEO AirChat...
AirChat enables airports to automate their passenger communication, providing automatic responses to questions while pushing real-time flight notifications. Its multi-lingual omnichannel solution is designed to reduce workload for airports and enhance customer service.
At its core, AirChat is data-driven, using technology such as Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning (ML). This means the content of the response is based on data, both flight data and passenger data, providing highly personalised, contextual responses...more
