Passenger Terminal Today
Elizabeth Baker
13 June 2024
AeroCloud has released research that reveals that 70% of UK consumers plan to sustain or increase their leisure or business air travel in the next 12 months but will prioritize traveling from airports that offer a better experience (55%).
The Destination Airport: The Runway to Revenue Growth report, which surveyed 2,000 consumers in the UK, was created to expose the passenger experience priorities and pain points that airport leaders must address if they want to benefit from the boom in air travel, which is expected to reach 9.7 billion passengers in 2024.
The research found that airport loyalty is no longer a deciding factor for passengers when choosing departure airports. Shorter queues and reduced wait times in security and check-in topped the list of experiences that make passengers choose to travel from one airport over another.
