How do you strategically optimise a busy airport terminal to meet future demand? That was the core question for Heathrow’s Terminal 4.
AiQ partnered with the Heathrow team to deliver a comprehensive feasibility study, creating a data-driven plan to integrate dozens of new self-service kiosks.
By modelling passenger flow, queue dynamics and operational constraints, we identified optimal concept layouts that enhance the passenger journey while respecting existing infrastructure and safety protocols.
The result is a clear, phased roadmap that gives Heathrow the confidence to invest in future-proofing the terminal, improving efficiency and making every journey better.
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