The Guardian
Gwyn Topham
16 July 2025
Report led by former Paralympian Tanni Grey-Thompson warns of ‘sometimes catastrophic’ treatment of passengers
Airline and airport staff should have mandatory training in disability and accessibility awareness, a government taskforce has urged, to ease the stress, confusion and harm experienced by the growing numbers of passengers requiring assistance to travel.
A report from the group, led by the crossbench peer and former Paralympian Tanni Grey-Thompson, said the experience of flying for disabled people “can be ad hoc, inconsistent and sometimes catastrophic”.
It said clearer information and standard practices should be adopted across the industry for mobility equipment and guide dogs, along with improved accessibility and complaints procedures.
