A new White Paper shows that a customer-centric focus is driving change and innovation at US airports, write KONE’s Dan Brooks and Kevin Wigley.

The average US airport is now over 40 years old and with makeovers not easy for many, more than a few of them are experiencing something akin to a midlife crisis.

Most are ill equipped to handle an ever-increasing number of travellers. Few, for example, offer seamless transportation to and from the facility and none were built to cater for the heightened security needs post-9/11.

[Airport World]