Passenger Terminal Today - Elizabeth Baker

Travelers who missed flights due to long queues at security at the Netherlands’ Amsterdam Airport Schiphol between April 23, 2022, and August 11, 2022, and incurred costs as a result, can submit a compensation request to the airport until September 30.

The airport approached MAX Ombudsman and Dutch consumers’ association Consumentenbond to discuss how Schiphol can accommodate these people and developed the temporary scheme in collaboration with them.

Alongside this measure, Schiphol has also implemented its Summer Action Plan, which focuses on attracting staff to improve processes at the airport and therefore the number of passengers and flights that can be processed.

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