- Shireen Khalil

Passengers arriving at Sydney Airport from London Heathrow last night were met with a very nasty surprise.

Thousands of passengers were forced to physically hand their checked luggage to staff in hi-vis vests following reports of a system failure at Heathrow Airport.

An Australian passenger flying into Sydney on January 23 on Qatar Airways was told there had been a conveyor belt breakdown at Terminal 4 in the London Airport.

“Bags were tagged by the staff and then we had to physically wheel them to other staff who were wearing hi-vis vests,” the passenger who did not want to be named told

“We left it with them, they were loading them onto push trolleys.”

It is understood multiple airlines were affected by the system failure.

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