Airport World - Katie Hastings

Pragma Consulting’s Katie Hastings looks at some examples of retail/F&B innovation at airports across the globe.

Airports have enjoyed a sudden influx of high passenger numbers since the end of the pandemic. While this is great news, it has had an impact on airport operations and commercial space capacity has become a major challenge for airports, as they try to accommodate the growing demand for F&B and retailing.

Commercial is an important aspect of revenue generation for airports and while operational requirements must take priority, the significant of commercial revenue should not be ignored.

Although there are longer-term infrastructure solutions that airports can undertake to address these challenges, in the shorter-term they need to find innovative approaches to optimise the commercial space.

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