Airport World - Joe Bates

Kraków Airport’s director of aviation and commercial services, Paweł Galiak, tells us more about the gateway’s award winning customer service strategy.

How proud are you of Kraków Airport’s success in ACI’s ASQ programme, and what does it mean for the airport, because success doesn’t happen overnight, does it?

That’s true. We have achieved success thanks to hard work, determination, professionalism and the constant commitment of Kraków Airport’s staff. Each day brings new challenges and we are happy to face them. There are also failures, which are the best lessons to learn from. Thanks to the participation in the ASQ programme, we have a unique opportunity to strive to be the best regional airport in Poland. But the greatest reward is the appreciation of our efforts by our passengers, whose satisfaction is reflected in every award or distinction....

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