AOA - The Airport Operator: Summer 2023 Magazine

Heathrow Airport Limited (HAL) is revolutionising its passenger experience with a trailblazing digital transformation initiative.

In collaboration with AOA Gold Member, L.B. Foster, the airport embarked on a trial of ten Inform Mobile Display Units (MDUs) to replace the previous paper posters and provide comprehensive information to passengers.

Putting information where passengers need it, in a clear and concise manner, enables them to make informed decisions about their journeys, how long it may take to get through Security/Border Control 
and where they need to be within the airport.

Recognising the immense potential, HAL expanded the trial to 40 MDUs and in partnership with L.B. Foster they have further augmented the solution using the state-of-the-art Inform software, across all terminals. 

Following the successful trial, it is hoped that HAL will expand the solution further by adding other types of digital screens and further enhancing the Inform software to meet the ever-changing needs of passengers.

Developed by L.B. Foster, these cutting-edge MDUs boast high-performance features. Equipped with high-definition video displays, they can operate for 24 hours on a single charge, thanks to their built-in batteries. Integrated Wi-Fi and 3G/4G mobile connectivity enable seamless connection to various information systems, enabling HAL to position the MDU wherever it is needed for passengers

Full Report - Pages 8-10