Passenger Terminal Today - Elizabeth Baker

The Greater Orlando Aviation Authority (GOAA) will redevelop its strategic plan for the next decade, to reform its approach to staffing shortages, technology advances, regulatory demands and social media.

At a GOAA board meeting, Kevin Thibault, CEO of GOAA, presented the plan’s scope, areas of concentration and a timeline for the multi-phase project. Updating the strategic plan will involve three phases of development, along with the collaboration of aviation authority personnel, airport partners and community stakeholders.

As presented to the board, the outline calls for not only the development of a new strategic plan but also the implementation of a tracking framework, with performance metrics that can be used at the organizational and employee levels. The board also approved compensation adjustments and a revised salary structure for GOAA’s non-bargaining employees. 

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