Changi Airport Group

Passengers with invisible disabilities can travel more comfortably using a customisable step-by-step airport guide and get help from trained staff

Changi Airport Group (CAG) has launched three new initiatives to better support persons with invisible disabilities, such as autism spectrum disorder, Down syndrome, and dementia. Aimed at creating a more stress-free and inclusive travel experience for these passengers, the initiatives include a customisable step-by-step airport guide, being alert to special identifying lanyards, as well as having a pool of staff trained in identifying them, so passengers can get help more easily and discreetly. The initiatives were developed by CAG in consultation with special needs schools and organisations.

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