BBC News - Nicholas Yong
Skytrax claims to carry out the largest annual global airport customer satisfaction survey, where travellers assess service and facilities across more than 550 airports.
Changi has come out at the top 12 times in Skytrax rankings, including eight number-one rankings in the past decade. It regained its crown in March after trailing Doha's Hamad International Airport and Tokyo's Haneda Airport for the past two years, winning praise from Skytrax for its "unrivalled passenger experiences".
Before the pandemic, in 2019, some 382,000 flights took off or landed at Changi, ferrying more than 68 million passengers. While it is still recovering its passenger volume, Changi is no mere travel hub: it is an almost iconic hangout spot, beloved by Singaporeans.
